FAQ
Please note: Once your order has been handed over to Australia Post, Shartruese holds no responsibly in any delays that may occur.
2023 ORDER DEADLINES FOR TEACHER/EDUCATOR GIFTS & CHRISTMAS
All orders placed after the 10th of December 2023 will now be shipped / ready for pick up from early January 2024.
Please note: Dates are subject to change at the discretion of Shartruese. Please reach out to Shartruese via social media or email shartruese@outlook.com if you would like any clarification surrounding your required date.
HOW DO YOU PRONOUNCE SHARTRUESE?
Like chartreuse, as in that green colour or the awful tasting drink!! But the name has nothing to do with either of those things... It's a nickname I adopted when I lived in Kalgoorlie :) Sharleen - Shar - Shartroooce.
DO WE DO CUSTOM PIECES?
Sure do! See our Custom Plaque listing here or email us at shartruese@outlook.com to discuss your ideas.
WHAT IS THE BIGGEST PLAQUE WE CAN DO?
Round/Square - Up to 30cm
Rectangle - Up to 60cm x 30cm
DO WE SEND PROOFS BEFORE CUTTING/ETCHING YOUR ORDER?
YES! For personalised pieces we will always confirm your approval before completing your order. Please keep a close eye on your spam/junk file as our emails often end up there.. Also add your social handles through the checkout incase we can't reach you via email.
IS PICK UP AVAILABLE?
YES! Pick up available near Joondalup WA (No contact)
DO PRICES INCLUDE GST?
Yes, all prices are in Australian dollars and include GST
WHAT PAYMENT OPTIONS DO WE OFFER?
Checkout securely with Paypal, all major credit cards, Afterpay, Zippay AND NOW Klarna!
YEARLY SUBSCRIPTION
Join our yearly subscription & receive your Christmas Height Keepsake automatically each November in time for Christmas. FREE SHIPPING APPLIES ON CHRISTMAS HEIGHT KEEPSAKE ONLY. Minimum 2 subscription payments required before cancellation or pause can occur. Please advise if any postal details change.
DELIVERIES WITHIN AUSTRALIA
Standard deliveries which are 500g or below and are sent within Australia will incur a flat fee between $5.00 & $11.00, delivery is 3-4 weeks from date of purchase.
Parcels larger than 500g are automatically $9 registered and $11 express.
$5 unregistered Australia wide
$9 registered Australia wide (automatically applies to products larger than an Aus Post Large Letter
$11 express Australia wide
Free standard shipping for orders over $100 (Australia wide only)
Please note, once parcel has been received by Australia Post Shartruese holds no responsibly for any delays that may occur.
INTERNATIONAL DELIVERIES
There are currently 2-3 week delays for postage to most countries from Australia. Please review the Australia Post information guide for further details. https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates
All countries AU$29.00
WHEN WILL MY GOODIES BE SHIPPED?
Your items will be shipped within approx 3-4 weeks from sale date. We aim to get your goodies out to you sooner, however with 3 cubs under 10 running around, each day (and free time) varies daily!